Legal Services in Harris County, TX
Discovery Resource is a litigation support service offering a variety of legal services including retrieval of records, court reporting and document scanning / copying.
Since its inception in 1996, Discovery Resource has grown to become one of the most respected and reliable companies in the business. Our customer satisfaction level is very high and is reflected in our advancement in the field.
By focusing on customer service, Discovery Resource allows you to relax when it comes to concerns about obtaining the documents you need for trial. Outsourcing this task gives you time to focus on what's most important: your success.
Dedication to Customer Satisfaction
Our primary goal at Discovery Resource is complete customer satisfaction. Our dedicated and experienced team works hard every day to achieve and exceed this goal. We never stop pushing to surpass the standards of both our customers and our company. Whether it means working into the evenings, on weekends or even during holidays, we do what is necessary in order to get you what you need in your timeframe.
To guarantee that your needs are met, a team led by your personal Case Manager will work as your advocate every step of the way in the retrieval process.
Your Case Manager at Discovery Resource is well versed in your unique needs based on the preferences you've provided and doesn't waste any time meeting them. We know that time is money and we work hard to save you both.
What Makes Discovery Resource Different
At Discovery Resource, we think of ourselves as your own personal concierge rather than just your legal support guys. We recognize that your firm not only requires but also deserves our complete attention to your needs and we offer nothing less. We pride ourselves in our ability and willingness to go above and beyond our call of duty.
Our turn-around time is one of the fastest in the industry. Our established relationships with records custodians have earned us their respect and their courtesy.
Discovery Resource's staff members have a long history in the business and are clear on the procedures involved in obtaining records and documents. We work for you so we consider ourselves to be a part of your team. We take the time to get to know our clients. You're not just another firm to us.
Getting Your Order To Us
Once your order is received in our office, your personal Account Manager will confirm your order and begin the retrieval process immediately.
You can send your order to us in whatever method works best for you. We gladly accept orders via the following:
Through our secure online ordering system
Fax
Courier
FAQ
Q. How long does it take to get records?
A. It depends. Authorization orders are the fastest way to obtain records. These are often available within a week or two. Turnaround time for subpoena orders can vary depending on the jurisdictional notice period and the willingness of any additional counsel to waive the notice period.
Q. I have a request that I need filled by the end of the week. Can you handle that?
A. We pride ourselves on getting records in as quickly as possible. If you send us an expedited or rush request, we will do everything in our power to get your records by the time you need them. Keep in mind that authorization orders are your best bet for getting in orders under extremely tight deadlines.
Q. What kind of records can you get for me?
A. We can get almost any kind of record imaginable. We regularly obtain medical, billing, radiological, pathological, employment, payroll, and insurance records but that's just the tip of the iceberg.
Q. Can you obtain government records such as IRS, Social Security, and Military records?
A. Yes, government records may be obtained using the agency's particular signed authorization form. Government agencies certify their records using their letter of certification.
Q. Can I get blank authorization forms from you?
A. Absolutely. We have a standard HIPAA-compliant authorization form as well as many of the special forms some facilities require. We will happily send these to you upon request so that you may have them signed.
Q. How many people will I have to deal with regarding my order?
A. One. You will have a specific Case Manager trained to handle all of your requests based on your individual specifications. You are always welcome, however, to speak with any member of management regarding your orders.
Q. How often will you update me on the status of my order?
A. As often as you like. Just let us know when and how you prefer to be updated and we'll take care of it. Also keep in mind that your status update is available 24 hours a day via our website.
Q. Will you provide all of the documents required to issue my request?
A. Yes. We can draft all legal papers in any form you wish so that you don't have to.
Q. Do I have to use your legal papers and forms?
A. Absolutely not. If you prefer to draft your own forms and documents, send them over and we will issue them for you.
Q. Will you advance any required payments to custodians of records?
A. Yes, up to your predetermined limit. As soon as we learn that the cost of records will exceed your fee limit, we will alert you and let you decide if you want to continue with the order, cancel the order, or modify the order to limit the scope of the records.
Q. Will you index and organize my records any way I wish?
A. Of course. Just let us know how you prefer your records and we are more than happy to accommodate you.
Q. Are my records available in electronic format?
A. Yes. We can provide your records in electronic, paper, or both. The decision is yours.
Q. How much do you charge to get records?
A. It depends on what you need and what format you prefer. Call any of our sales representatives to request a personalized price quote.
Q. I need to schedule an oral deposition. Can you take care of that for me?
A. Our court reporting department will be more than happy to handle that for you. We can set up depositions nationwide.
The Bottom Line
By outsourcing your litigation support needs to Discovery Resource, you free yourself from some of your more burdensome tasks. Whether your case has one or one thousand parties, Discovery Resource is ready to get you what you need on time and on budget.
Our clients are happy with the services we offer and are happy to share their experiences. References are available upon request.